Ordering and delivery
What is the delivery time if I order?
The production time for the cookies is 2 to 4 business days. This period does not include shipping days. Shipping is via PostNL and is normally delivered the next business day (without delays, etc.). My advice is always to order a week before you need the cookies, so you can be sure you'll have your treat on time!
Can I place an order now for a future date?
No, it's not possible to pre-order for a desired delivery date weeks or months later. Every order goes directly into production and is processed and shipped within 2 to 4 business days. My advice is to order about a week before you need the cookies, then you can be sure your treat will arrive on time.
I need the cookies sooner, is that possible?
Is it urgent and would you like your order to be shipped sooner? Please contact us at info@smulschilderijtjes.nl, and we will explore the possibilities together.
Is there a minimum order quantity?
Yes, the minimum order is 20 cookies.
Shipping
What does shipping cost?
For standard delivery within the Netherlands, shipping costs are €8.95. If your order is €85 or more, we ship your order for free.
Do you also ship to Belgium and Germany?
Yes, we also ship to Belgium and Germany. If your order totals €85 or more, you will receive a €6.50 discount on shipping costs. The current shipping costs will always be shown at checkout.
How are the cookies shipped?
Shipping is done via PostNL. For Dutch addresses, PostNL usually delivers the order on the next business day. Unfortunately, we cannot guarantee the exact delivery time. Shipping is at the buyer's own risk.
The cookies
What are the cookies made of?
All our cookies are made according to our own unique recipe. For information about ingredients and potential allergens, please refer to the Ingredients section for each product. This way, you'll know exactly what's in your favorite cookie.
Are the cookies handmade?
Absolutely! Each cookie is a small work of art: handcrafted, baked, and decorated, with a lot of love and skill in every batch.
Are the cookies edible, even with the fondant decorations?
Yes, everything is edible! Except for the packaging, of course ;)
How big are your cookies?
Each cookie is substantial: 7–8 cm in size, just like a jodekoek. Big enough to truly enjoy!
How long do the cookies last?
The cookies are individually air-tightly packaged in plastic bags, ensuring they stay fresh and delicious for about 4 to 6 weeks. However, the fondant may discolour slightly after a few weeks.
What's the best way to store the cookies?
Store the cookies in a dark and cool place until you want to eat them. Keep them in the sealed bag; this will keep them beautiful and tasty for the longest time. Do not place them in direct sunlight or near a heater, as this can cause the fondant to discolour.
Personalisation and colours
Can I add a name, date or short message to my cookies?
Certainly! Each cookie is fully customisable, unless stated otherwise. Please pay close attention to your word count: long texts or sentences are more difficult to incorporate onto the cookie. For each product, it is clearly indicated how many letters per font are possible, so that your cookie always looks perfect.
How many letters fit on a cookie?
That depends on the font you choose:
- For block letters, you can choose a maximum of 5 letters.
- For playful letters, the limit is 7 letters.
- For elegant letters, there is a maximum of 10 letters.
Please note that with a larger font and more text, there will be less space available for additional figures.
Can I request a custom design or color scheme?
Certainly, that's possible with custom cookies. More info on this? Please contact us at info@smulschilderijtjes.nl
Can I see a sample before my cookies are made?
No, unfortunately this is not possible. Each design is unique.
What is the difference between Simply Smul and the original cookies?
With the original cookies, the figures are placed on the cookie as separate 3D decorations, with great detail and relief. With Simply Smul, the figures and details are pressed into the fondant. It's the same recipe, same size, and just as customisable, but less labour-intensive to make. This makes the Simply Smul cookies more affordably priced.